Privacy Policy for Coral Coast Customs
At Coral Coast Customs, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you visit our site, use our services, or interact with us.
Coral Coast Customs is located at 5-7 Qv Upper Terrace, Melbourne, Victoria, 3004, Australia.
Information We Collect
We collect various types of information to provide and improve our auto repair services and online platform.
- Personal Identification Information: This includes information you voluntarily provide when booking services, requesting quotes, or contacting us. Examples include your name, email address, phone number, and vehicle details (make, model, year, VIN).
- Booking and Service Information: Details related to your service appointments, such as preferred dates, service types (e.g., engine diagnostics, brake services, oil changes, tire rotation, suspension repair, AC service, pre-purchase inspections), and any specific requests.
- Website Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access. This data helps us understand user behavior and improve our site's functionality.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages sent via our online platform.
How We Use Your Information
The information we collect is used for the following purposes:
- To Provide and Manage Services: To schedule and confirm your auto repair appointments, perform requested services, and provide you with updates on your vehicle's status.
- To Communicate With You: To respond to your inquiries, provide customer support, send service reminders, and communicate important information regarding our services or your bookings.
- To Improve Our Online Platform and Services: To understand how our users interact with our site, analyze trends, and make improvements to our website design, content, and service offerings. This includes showcasing customer testimonials.
- For Marketing and Promotional Purposes: With your consent, we may use your information to send you updates about new services, special offers, or other information we think you might find interesting. You can opt-out of these communications at any time.
- To Ensure Safety and Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Coral Coast Customs, our customers, or others.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that these parties agree to keep this information confidential and comply with data protection regulations. This may include IT service providers, hosting providers, and online booking system providers.
- Legal Requirements: We may disclose your information when required to do so by law, in response to a subpoena or court order, or when we believe in good faith that such action is necessary to comply with legal processes or protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place a booking or enter, submit, or access your personal information. We utilize secure servers and employ encryption for data transmission where appropriate. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights (GDPR Compliance)
If you are a resident of the European Economic Area (EEA) or other regions with similar data protection laws, you have certain rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.
Cookies
Our site uses "cookies" to enhance your browsing experience. Cookies are small files placed on your device by a website that help us remember your preferences and previous interactions. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our site may not function properly without cookies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Coral Coast Customs
5-7 Qv Upper Terrace,
Melbourne, Victoria, 3004,
Australia